At Kcals, we strive to deliver fresh, delicious food and excellent service every time. If you’re not fully satisfied with your order, we’re here to help.
1. Returns & Refund Eligibility
Due to the nature of our products, we do not accept returns of food items. However, we may offer refunds or replacements in the following cases:
You received the wrong item.
The food arrived damaged or spoiled.
The order was significantly delayed (over 90 minutes without prior notice).
Missing items from your order.
2. How to Request a Refund
To request a refund or report an issue:
Contact us within 2 hours of receiving your order.
Provide your order number, a brief description of the issue, and photos (if applicable).
You can reach us via:
Phone : 015 51360103
WhatsApp: 015 51360103
Email : info@kcalseg.com
3. Refund Method
Refunds may be issued to your original payment method or as a credit voucher for future orders.
Please allow 3–7 business days for processing.
4. Cancellations
Orders can be cancelled within 5 minutes of placing them through our website or by calling us directly.
Once food preparation has started, cancellations may not be accepted.
5. Special Cases
For third-party delivery platforms (e.g., Talabat, Elmenus), please contact them directly for a refund or complaint resolution.
We value your trust and are committed to ensuring your experience with us is a great one.